Terms and Conditions

CANCELLATION POLICY

If you can no longer make your stay, you are welcome to gift/ sell your stay to friends or family. Please let us know the new guest’s details in advance of their arrival.

If it becomes necessary for you to completely cancel your booking, please let us know in writing and we will, without prejudice, take reasonable steps to re-let the Pod.

If we are unable to re-let your Pod our cancellation policy is as follows:

Cancellation by you over 7 days before your stay – We will issue you 100% of your booking value in credit.

Less than 7 days before your stay – You will incur the full charge of your stay.

We understand the disappointment of needing to cancel your booking last minute. To protect you, we strongly advise you take out travel insurance for your stay in the eventuality that you need to cancel. Claiming on your insurance policy is the only way to receive a full cash refund.

CHECK-IN/OUT

Check-in is from 3pm on the day of arrival, Check-out is 10am Your check-in is contactless, and you will be sent details before your arrival.

DAMAGE

If you cause any damage to your Pod or elsewhere on the site during your stay, please inform us immediately. We understand that accidents happen but often damage is made worse by being left without any clearing up.

OCCUPANCY

Occupancy of the Pods must not exceed the required guests and we reserve the right to decline accommodation and/or ask you to leave the site at any time if your numbers exceed this. The booking will then be deemed cancelled with full loss of payment.

We don’t allow anyone on site who is not staying with us unless this has been specifically requested before your stay and we have agreed to it under specific circumstances.

COMPLAINTS

We hope that you enjoy your stay with us, but if you have any issues, please let us know immediately so we can rectify them for you. Unfortunately, we will not be able to deal with any complaints once you have left the site.

CLOSURES

In extreme weather, Paradise Valley Hideaways reserves the right to close the site. In this circumstance, we will move your booking to an alternative date.

SMOKING

Smoking is not permitted inside the Pods or any public space under any circumstances. Smoking is only permitted by the firepit and please collect any cigarette butts and dispose of them appropriately.